Hip 2b Green Terms and Conditions

Online Product Description


Our customers are our prime focus and we endeavour to ensure that your requirements are met on time and professionally; at no stage will we be not flexible and dynamic to meet your needs. At the same time herein are the terms and conditions to ensure your protection and peace of mind for a safe online shopping experience

Hip2BGreen is a proudly South African online store specialising in Organic, Natural Products including a selection of décor and various other sustainable ranges to cater for a holistically ethical lifestyle.

By visiting or shopping at this web site, you accept the following Terms and Conditions. Please read them carefully.

Payment Options


Credit Card
Credit card transactions are accepted via Virtual Card Services.
This service will provide the customer with the strictest forms of encryption and security.
Transactions made will be in South African currency which is the South African Rand (ZAR).
Please feel free to visit the Virtual Card Services website for more information.

Payment Options Accepted
Payment may be made via Visa, MasterCard credit cards or by bank transfer or cash deposit into the bank account of Hip2BGreen.

Banking Details for Hip2BGreen are as follows:
Bank : First National Bank
Name of Account : HIP TO BE GREEN 2 (PTY) LTD
Account Number : 62388799812
Branch Code : 252445
Branch : Menlyn

Vouchers:


Vouchers are valid for a period of 6 months from date of sending of the email with the voucher attached from the Hip 2B Green website to your email address. The voucher can be used once only and is not redeemable for cash. Vouchers are only valid for purchases of R250 or more. Vouchers are only redeemable from www.hip2bgreen.co.za Vouchers can be transferred, however the above terms still remain applicable. For any queries regarding the use and validity of vouchers please contact info@hip2bgreen.co.za. Please note that vouchers will be sent only to identified customers, you are welcome however as an interested customer to request a voucher by sending an email to info@hip2bgreen.co.za, approval will be on a case by case basis so as to be fair to all customers and that no customer receives significantly more vouchers than others in a financial year.

Delivery Options


Your delivery address is mandatory and must be indicated in your order to enable shipment of goods either by the regular postal service or via courier.

It is important to note that these are estimated delivery times only and are subject to availability of products and/or manufacturer's availability. Product delivery is usually within 4 to 8 days but subject to the postal service operations unless a courier is requested. If a product you have ordered is out of stock or on backorder, we will contact you with a future delivery date and you can decide to keep the order as is or cancel the item.

If this is the case, you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact customer service at info@hip2bgreen.co.za

Orders will be processed and despatched once proof of payment is received and a receipt has been issued.

Orders are despatched via the Post Office services at no additional cost for orders above R250. Every package despatched will have a tracking number issued which will then be forwarded to the customer.

Courier Services


Door-to-door Courier Services are also available. The courier cost will be kept as reasonable as possible. Delivery preference as well as a contact number must be clearly stipulated to enable efficient processing of orders and delivery.

International Delivery


For delivery and shipping information outside of South Africa, please contact info@hip2bgreen.co.za

Return and Refund Policy


Items must be returned in their original packaging in an unused condition; however this may incur a restocking fee of 10%. If for any reason you need to return an item that included free delivery, the refund you receive will be for the item price minus our standard delivery cost.

The only exception to this policy is, if an item received is defective, in which case it will be replaced with no additional delivery fees. If you would like to exchange your free delivery purchase for another item that also has free delivery, a standard delivery charge will be added to the item being returned and the new item will be delivered for free.

An order can be cancelled provided payment has not been made yet for the order by the customer. If payment has been made by the customer for an order, the order can only be cancelled before the order has been despatched by Hip2BGreen.

If the customer receives damaged or broken items, the customer needs to notify Hip2BGreen at info@hip2bgreen.co.za within three working days of receipt of delivery.

We will then make arrangements for a replacement product to be sent to you at no additional cost or to refund you in full for the damaged or broken items.

If you receive the wrong product you must contact info@hip2bgreen.co.za within three working days to notify us. We will verify the original order details on our system in order to confirm despatching error. If there was an error on our side, then we will gladly arrange to exchange/swap the incorrect item for the one actually ordered at no additional cost to the customer.

All products sold on the website have a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us at info@hip2bgreen.co.za within 7 working days of receipt of delivery with the reason for dissatisfaction of the product.

If the product is in its original sealed state we will issue a return to the address provided in the original order. Shipping costs for the return of the product to Hip2BGreen will be incurred by the customer. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund the customer the value of the product.

If the product has been opened and used and the customer was not completely satisfied with the product, then we will pass the customer comments/suggestions/feedback to the supplier of the product.

Hip2BGreen will not be held responsible for issuing a refund for this product as the suppliers response will be at their own discretion.

Colour note:


Hip2BGreen cannot be held responsible for variations between the actual product colour and how it is displayed on your screen. Descriptions of merchandise, including colours or shades, textures and other features are provided by the manufacturer; Hip2BGreen assumes no liability whatsoever for the description, for variance, including colours or textures, minor imperfections and/or for a product not meeting with customer satisfaction.

Privacy Policy


We Value your Privacy
Hip2BGreen is committed not only to bringing you the finest products, but also to keep your personal information just that - personal and confidential. No personal information is required for you to browse our web site, only when you place an order. We use the information you provide to process and ship orders and contact you if necessary. You may choose to sign up for our mailing list, but rest assured that we will never share or sell your information with any third parties.

Security Policy
We have taken every measure to ensure that online shopping at Hip2BGreen is as secure and pleasurable as possible. We use Virtual Card Services (VCS) which has the strictest form of encryption and security. Once you enter them Shopping Cart/ Checkout process (when you are ready to purchase the items you have put into your shopping cart), your connection to our server becomes secure.

Personal information collected
Whenever you shop with Hip2BGreen, we obtain from you the information we need to complete your transaction. This may include your name, address, telephone number, e-mail address, and credit card number. We also keep records of your specific product purchases and transactions with us for a limited time. We use this information to process your purchase transactions, to send you marketing and promotional materials by e-mail, and to help us improve our online product assortments and services. You always have the option to opt out of mailings and we never share or sell any of our customer's information.

Opt out procedures
We send promotional emails to you only if you have asked to receive them. Each time you receive an e-mail from us, you will be given the opportunity to "opt-out" or stop receiving them. Simply follow the unsubscribe link at the bottom of the email or contact us to remove your name from our mailing list.

Links to other sites
We like to share information about other Hip and Healthy websites that we think our customers may be interested in. Hip2BGreen is not responsible for these sites, so if you choose to check out their offerings and services, we suggest that you carefully review their individual Privacy Policies.

Policy changes


Efforts to bring new services, ideas, and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Web site. Once posted, the new policy will go into effect immediately replacing any previously stated policy. Our policy was last updated in August 2013.

We'd love to hear your thoughts, comments and suggestions. Maybe you've found something irresistible you want to share with us or want to see on our web site. Please drop us an email on info@hip2bgreen.co.za. We look forward to "hearing" from you!

Customer care


Hip2BGreen takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, delivery of goods, please contact info@hip2bgreen.co.za for any customer related matters.

Disclaimer


We strive to ensure that all information on this website is as accurate and up to date as possible. We do not accept responsibility or liability for any adverse reactions that any of our products may cause and all product liability issuers will be directed to the manufacturer or local agent as we are a retailer. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Hip2BGreen reserves the right, in its sole discretion, to change this agreement or any part thereof at any time without notice.

Use of Site


You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty


The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights


We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.


Privacy Policy related to Website


We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail on info@hip2bgreen.co.za

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology


The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links


In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Copyright


This website is governed by the laws of South Africa. All content included on this site, such as text, graphics, logos, button icons and images , is the property of this site's owner or its content suppliers or the manufacturers and protected by South African and international copyright laws.

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